News : United Biscuits Renews Investment in Sunrise Software
Chessington, Surrey, 24 June 2015. -- Sunrise Software, a supplier of Service Management solutions, has announced a series of enhancements to the implementation of Sunrise IT Service Management (ITSM) at United Biscuits (UB). Since first deploying Sunrise ITSM and Self-Service technology 18 months ago, UB has created a highly flexible Service Desk to support the company’s expanding business environment. The recent go-live of the latest version of Sunrise ITSM with its HTML 5 interface and the introduction of a fully populated Configuration Management Database (CMDB) have further increased efficiencies and tangibly improved first-time fix rates for users around the world. In addition, the new version has provided gamification elements to help with training and knowledge management.
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Gary Devaney, IT Service Manager at United Biscuits commented, "Working with Sunrise has enabled us to create a dynamic Service Desk environment that delivers faster, more efficient IT services to help staff tackle the challenges of our expanding international business activities head on."
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About Sunrise Software:
Sunrise was founded in 1994 and is an independent provider of Service Management solutions for internal and external facing IT service operations. In 2003 they launched Sostenuto, a process driven, entirely browser based solution. Their customer base includes blue chip and public sector organisations.
About United Biscuits:
United Biscuits is a British multinational food manufacturer, makers of the BN biscuits, McVitie's biscuits, Jacob's Cream Crackers, and Twiglets.
Published: Thursday, June 25, 2015
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