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News : United Biscuits Renews Investment in Sunrise Software
Chessington, Surrey, 24 June 2015. -- Sunrise Software, a supplier of Service Management solutions, has announced a series of enhancements to the implementation of Sunrise IT Service Management (ITSM) at United Biscuits (UB). Since first deploying Sunrise ITSM and Self-Service technology 18 months ago, UB has created a highly flexible Service Desk to support the company’s expanding business environment. The recent go-live of the latest version of Sunrise ITSM with its HTML 5 interface and the introduction of a fully populated Configuration Management Database (CMDB) have further increased efficiencies and tangibly improved first-time fix rates for users around the world. In addition, the new version has provided gamification elements to help with training and knowledge management.
Gary Devaney, IT Service Manager at United Biscuits commented, "Working with Sunrise has enabled us to create a dynamic Service Desk environment that delivers faster, more efficient IT services to help staff tackle the challenges of our expanding international business activities head on."
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About Sunrise Software:
Sunrise was founded in 1994 and is an independent provider of Service Management solutions for internal and external facing IT service operations. In 2003 they launched Sostenuto, a process driven, entirely browser based solution. Their customer base includes blue chip and public sector organisations.
About United Biscuits:
United Biscuits is a British multinational food manufacturer, makers of the BN biscuits, McVitie's biscuits, Jacob's Cream Crackers, and Twiglets.
Published: Thursday, June 25, 2015