News : United Biscuits Renews Investment in Sunrise Software
Chessington, Surrey, 24 June 2015. -- Sunrise Software, a supplier of Service Management solutions, has announced a series of enhancements to the implementation of Sunrise IT Service Management (ITSM) at United Biscuits (UB). Since first deploying Sunrise ITSM and Self-Service technology 18 months ago, UB has created a highly flexible Service Desk to support the company’s expanding business environment. The recent go-live of the latest version of Sunrise ITSM with its HTML 5 interface and the introduction of a fully populated Configuration Management Database (CMDB) have further increased efficiencies and tangibly improved first-time fix rates for users around the world. In addition, the new version has provided gamification elements to help with training and knowledge management.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Gary Devaney, IT Service Manager at United Biscuits commented, "Working with Sunrise has enabled us to create a dynamic Service Desk environment that delivers faster, more efficient IT services to help staff tackle the challenges of our expanding international business activities head on."
Today's Tip of the Day - First Contact
More Editorial From Sunrise Software
About Sunrise Software:
Sunrise was founded in 1994 and is an independent provider of Service Management solutions for internal and external facing IT service operations. In 2003 they launched Sostenuto, a process driven, entirely browser based solution. Their customer base includes blue chip and public sector organisations.
About United Biscuits:
United Biscuits is a British multinational food manufacturer, makers of the BN biscuits, McVitie's biscuits, Jacob's Cream Crackers, and Twiglets.
Published: Thursday, June 25, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...