News : United Way for Greater Austin Launches 2-1-1 App
Austin, TX, USA, Feb. 11, 2016 -- United Way for Greater Austin (UWATX) is excited to announce the launch of the 2-1-1 Austin mobile app to help community members navigate the complex system of health and human services in Central Texas. The app will allow users to get to the assistance they need quickly, anonymously and from the convenience of their mobile device.
In 2015, UWATX's 2-1-1 call center, which has a comprehensive directory for social services information, handled more than 300,000 calls, each representing a person in need of assistance. From mothers who need food for their children, to working families who cannot afford to pay their utility bills, or a dialysis patient trying to coordinate transportation to medical appointments, 2-1-1 can direct users to more than 30,000 social service resources. The app also makes it easy to call 2-1-1 directly when a human touch is required.
"The 2-1-1 Austin app will streamline access to social services information, ensuring crucial information is available when and where it is needed," said Jon Armstrong, UWATX Board Member. "We are grateful for the valuable support from Cerebri and IBM to provide the tools and expertise to help United Way for Greater Austin's 2-1-1 call center reach more people in need."
Users can simply download the app from the App Store and enter their zip code to connect to the most relevant resources based on their needs and location. Users can either find these resources through a robust set of resource-matching tools to obtain a list of services that closely match what they are looking for, such as a food source, utility bill assistance, low-cost child care and many others.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Flexible And Generous
About United Way for Greater Austin:
United Way for Greater Austin inspires, leads and unites an eclectic community of philanthropists including individuals, nonprofits, business and government to overcome barriers to economic opportunities and ensure Greater Austin continues to thrive. United Way for Greater Austin''s work is research-based and results-driven and resources are invested so that everyone has access to the promise of Austin.
Published: Monday, February 15, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
global provider of contact center services and back-office processing
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...