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#contactcenterworld, @Unity4Tweets, @DaiseeAi
Sydney, Australia, Aug 26, 2020 -- Unity4 and Daisee are excited to announce a direct partnership that combines Unity4’s cloud contact centre solution and experience in the work from home model with Daisee’s Automated Quality Management solution for customer interactions, powered by artificial intelligence, speech and text analytics.
There has been a steady increase in the demand for automated Quality and Compliance analysis, however, the seismic changes due to COVID-19 have required a focus on customers and employees alike. Working from home brings a host of unique challenges that Unity4, a provider with 20 years of experience, leverage to rollout the Daisee Quality Management solution.
"Unity4 work closely with the innovators in emerging technologies and view Speech and Text Analytics and Artificial Intelligence as pivotal in unlocking data to maximise customer interactions and aid in the management of staff. Daisee is a thought leader and dynamic player in this space. Combined with an easy to consume and use model, our decision to partner was a no-brainer. Customers are getting value from day one, it is exciting times. Take the challenge and give it a try you won’t regret it." Craig Boorman, Managing Director of Unity4 Contact Centre Technology.
"Daisee has a unique approach to improving quality by identifying the critical areas of friction that result in complaints and the loss of valuable customers. Daisee’s solution ingests the data from cloud communications, so partnering with a pioneer of WFH solutions was a natural decision. We are excited to partner with Unity4 to bring our solution seamlessly to more customers across Australia, New Zealand, Canada and the United Kingdom" Richard Kimber, Founder & CEO, Daisee.
#contactcenterworld, @Unity4Tweets, @DaiseeAi
Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au
About Unity4 Teleservices Pty Ltd:
Unity4 provides advanced contact centre capabilities, from technology to people, at home or in the office, powered by the cloud, driven by innovation.
About Daisee:
Daisee provides 100% cloud-based speech and sentiment analytics software that automates risk and quality management. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling. 
Published: Thursday, August 27, 2020
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