News : Unity4 Appoints Justin Aldrich to Direct Contact Centre Technology Sales
Sydney, June 17, 2014 -- Outsourcing Industry veteran Justin Aldrich has been appointed by Unity4 as Sales Director for all Australia and New Zealand territories for its Contact Centre Technology business. Unity4 is a global provider in contact centre capability to people at home or in the office, using technology powered by the cloud.
Aldrich has worked for a number of Outsource & Offshore providers in the outsourcing industry, acting as a consultant to a variety of organizations across the UK, Europe, North America, and the Asia Pacific region. His duties have included developing strategies regarding the best ways for his clients to manage their interactions with their customers and ensure that they deliver an outstanding customer experience by helping them understand and select the best combinations of people, process and technology.
Aldrich brings this wealth of experience to his new role in directing sales operations for Unity4's Contact Centre Technology division. In this capacity, Justin will support Unity4’s growth in the cloud based contact centre technology space with the RapportCMS suite of technologies.
Says Aldrich about his recent Unity4 appointment – "I am extremely pleased to join the Unity4 team because I have always admired and felt in sync with their corporate mission to 'Know No Boundaries.' I feel confident that the RapportCMS approach we will be offering to a diverse clientele will provide a superior technical solution for the quality of outsourcing and technology they need. Delivered through the cloud, RapportCMS provides greater scalability and flexibility than any other available system. It also features a pay per use model that saves precious Capex funds and eliminates the need for expensive long term maintenance contracts, providing immediate savings benefits to companies of all shapes and sizes. Unity4’s RapportCMS has been designed with the understanding that contact centre excellence is as much about what goes on after the agent says 'hello' as what happens before."
Posted by Veronica Silva Cusi, news correspondent
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Unity4 provides advanced contact centre capabilities, from technology to people, at home or in the office, powered by the cloud, driven by innovation.
Published: Wednesday, June 18, 2014