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News : University of Mississippi Medical Center (UMMC) to Utilize Kyruus Technology to Enhance Patient Access

#contactcenterworld

Boston, MA, USA, June, 2018 -- Kyruus, a provider of search and scheduling solutions for health systems, announced that the University of Mississippi Medical Center (UMMC), has selected the company’s ProviderMatch for Access Centers solution to optimize patient access to its network of providers across the state of Mississippi. ProviderMatch for Access Centers will make it easier for call center agents to identify the right provider for patients’ needs, enabling more precise patient-provider matching to support both patient and provider satisfaction.

UMMC first needed a modern solution that would enable it to gain a single point of access to provider information and a deeper level of insight into providers’ areas of expertise. The KyruusOne™ provider data management platform – which powers each of the ProviderMatch solutions – offered that consolidated view, along with  provider profiles configured using Kyruus’ 16,000-term clinical taxonomy. The taxonomy allows providers to indicate what they do at a detailed level, going beyond specialty and subspecialty to include specific conditions and procedures, so call center agents have more of the information they need at their fingertips.

"With UMMC being such a key source of healthcare services for patients across Mississippi, optimizing patient access and available appointment capacity across the provider network is critical," said Graham Gardner, CEO of Kyruus. "We’re excited to be working with the UMMC team to help them enhance the patient experience and help patients across their communities find the right providers at the right time and location."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com/news/home/20180628005156/en/University-Mississippi-Medical-Center-UMMC-Utilize-Kyruus


About Kyruus, Inc.:
Company LogoKyruus is a provider of enterprise software solutions that enable hospitals and health systems to optimize the patient experience across all channels of patient access. Leveraging a proprietary Big Data approach, our technologies integrate and enrich information about provider expertise, demographics, and scheduling logic for real-time referrals and supply-demand matching throughout the health system. ProviderMatch ensures that patients are matched with the right providers, at the right time, in a manner that maximizes provider efficiency and care coordination.
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Today's Tip of the Day - Power Hour

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Published: Tuesday, July 3, 2018

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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