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News : University of Pennsylvania's Information Systems & Computing Department Selects Vonage

#contactcenterworld, @vonage

Holmdel, NJ, USA, Jan. 14, 2020 -- Vonage (Nasdaq: VG), a global provider in business cloud communications, has partnered with the University of Pennsylvania's (Penn) Information Systems & Computing Department (ISC) to power communications for faculty and staff on its main campus in Philadelphia, PA. As a part of its "Next Generation" initiative, ISC selected Vonage's fully integrated unified communications solution for an approach to unifying communications across all departments on its campus.

Following an RFP and proof of concept process, ISC chose Vonage as its cloud communications provider with an initial contract of five years and the anticipated rollout will commence in early 2020. Vonage's unified communications solution will provide the school with the tools and services to improve communications at Penn and improve productivity among staff. With messaging and presence capabilities, a mobile and desktop app, as well as audio & video conferencing, Vonage's solution will enhance the way users connect with each other, no matter where they are located.

"Vonage shares the University of Pennsylvania's vision of a cloud first, next generation future," said James Roth, Vice President, Applications Group East for Vonage. "We are thrilled to partner with Penn on their digital transformation journey, providing them with the tools and innovative solutions they need to support and serve not only their faculty and staff but also their students and the greater academic community."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Customer’s Expectations

Read today's tip or listen to it on podcast.

Published: Thursday, January 16, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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