El Segundo, CA, USA, March, 2017 -- UniVoIP, a nationwide unified communication software as a service (UCaaS) provider, announced that they will extend services to Polycom VVX model phones. Businesses that are already leveraging Polycom VVX phones will now be able to preserve their current equipment while experiencing additional phone system features when upgrading to UniVoIP’s OfficeConnect™ Solution. UniVoIP provides a fully integrated portfolio of enterprise-ready cloud PBX, unified communications (UC), contact center and team collaboration applications.
"Polycom VVX phones have been widely deployed in the SMB and Enterprise markets. With UniVoIP’s extension of service to these phone models, businesses gain increased functionality with unique cloud-based features Polycom VVX users have not been able to leverage before. Businesses can also enjoy upgrading their system without the burden of initial capital expenditure nor complex re-configuration." – Chris Vuillaume, Vice President of Sales and Marketing at UniVoIP
#contactcenterworld, @univoipcloud, @PLANTRONICS
Posted by Veronica Silva Cusi, news correspondent
Since 2005, UniVoIP has been a pioneering leader in Cloud Communications and VoIP technology. Headquartered in El Segundo, California, UniVoIP helps thousands of clients nationwide to shed legacy premise-based infrastructure in exchange for cloud-hosted communication services. UniVoIP’s comprehensive CaaS (Communication as a Service) platform OfficeConnect™ is the ultimate business upgrade – making operations more professional, efficient and profitable. UniVoIP lowers total communication costs while heightening functionality and productivity.
Plantronics offers a complete portfolio of corded and wireless Contact Center headsets. Designed and developed with a variety of wearing styles, corded or wireless, softphone or deskphone, the most advanced sound technologies, and a focus on all-day comfort, the broad Plantronics portfolio offers a proven solution for every contact center need and preference. Plantronics headsets are used in 100% of Fortune companies, and are the only ones currently authorized for use by the FAA. Global coverage backed up by world-class service and support complete the Plantronics story.
Published: Monday, March 13, 2017
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.