News : UP Poised for Nation’s Dial 100 Service
Lucknow, India, April 21, 2015 -- With 300 communication officers to receive distress calls from all over the state and 200 dispatch officers to rush police help, Uttar Pradesh Police is all set to get a centralised 'Dial 100' police control call center for the entire state in Lucknow.
Slated to be functional by December 2016, the state government has already allotted 7 acres of prime land along Shaheed Path for the call center and the process for procurement of 2,000 four-wheelers and 4,000 two-wheelers have already begun. These vehicles will be deployed across the state in addition to the district police force, to reach the site of any emergency within 20 minutes of the call being made to the police control room.
The project is being executed by a six-member committee led by advisor to the state home department Venkat Changavalli and includes director general of police (DGP) A K Jain, director traffic additional DGP (ADGP) Anil Agarawal and inspector general of police (IGP) Special Task Force (STF) Sujeet Pandey as its key members. Venkat Changavalli is the chief executive officer (CEO) of the 108 Ambulance service in UP which also functions on a similar call center.
"Utmost care will be taken not to infringe upon the jurisdiction of the district police after the launch of this service. On the contrary we will help to strengthen the district police distress response system," says DGP A K Jain.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Giving a brief sketch of how the call center will operate, ADG Anil Agarwal says suppose a person dials 100 from a village on the outskirts of Banda district. The call will not be received at Banda district police control room but will land at the call center at Lucknow. Here the dispatch officer will locate the control room vehicle closest to the scene of the incident which will be depicted in real time on a digital map of UP at the control room here and direct the team to the spot. "In the meantime, the dispatch officer will also inform the concerned district and the local police station as well," the ADG says.
"The Andhra Pradesh and Madhya Pradesh governments have a somewhat similar set up put on a very small scale as compared to what our blue-print for the project is," says IG STF Sujeet Pandey. The police communication will work on Radio Over Internet Protocol (RIOP) and hence the communication will be seamless across the state, he says.
The call center in Lucknow will comprise of a control room, a training cell for the staff and a research and analysis wing. Every call received at the control room will be locked and will continue to display on the monitors till the time it is disposed of by an officers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Retention Team
More Editorial From Uttar Pradesh Police
About Uttar Pradesh Police:
Uttar Pradesh Police (UPP) is the police force of the state of Uttar Pradesh.
Published: Tuesday, April 21, 2015
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.