News : Up to 50 Jobs Created at Gateshead Outsourcers Spark Response
Gateshead, England, Nov 7, 2016 -- Up to 50 new jobs are being created at North East outsourcers Spark Response after it won a deal with Weight Watchers.
Now the business, which works from a 170,000sq ft base in Follingsby Park, is boosting its workforce by more than 30% after securing a contract to re-shore of Weight Watchers’ customer service roles back to the UK from overseas.
Spark Response – which employs an average of 160 people, rising to 230 people in season peaks – will manage all customer care on behalf of Weight Watchers, across voice, email and social media channels.
As a result, up to 50 new customer service jobs will be created at Spark Response’s contact centre.
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Spark Response managing director Peter Slee said: "We’re delighted to be appointed by Weight Watchers to manage its customer service operations going forward. There was an instant rapport when we met the team.
"They recognised the fact that our culture and commitment to employee engagement, alongside our retail customer service experience would be a real asset to the business and its customers.
"Bringing its operations back to the UK was a major strategic decision, and we are very much looking forward to working with Weight Watchers to help deliver exceptional service to both meetings and online members."
Chris Stirk, general manager of Weight Watchers UK, added: "As the world’s leading provider of weight management services, we have a duty of care to provide an unparalleled level of customer service to both our meetings and online members, now more than ever given the obesity crisis facing the UK.
"After reviewing our customer service offering, Spark Response proved the best fit.
"With strong experience in the retail sector, coupled with a down to earth, empathetic and understanding team, the new contract will not only offer our members a high level of personalised and knowledgeable customer care, it will also provide a boost to the UK job market."
Posted by Veronica Silva Cusi, news correspondent
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About Spark Response Ltd:
Spark Response is one of the UK's providers of customer contact centre and eCommerce order fulfilment services.
Published: Tuesday, November 8, 2016
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