News : Up to 900 Derby Webhelp Staff Transfer to New Company after Sky Shake-Up
Derby, UK, February, 2017 -- Hundreds of workers at a call centre in Derby have been transferred to another company.
The transfer of 868 staff who work at Webhelp's contact centre on Pride Park has come about following a decision by one of its key customers - media provider Sky - to "re-organise" its customer service operations. Since 2012, the centre has been handling customer service and sales inquiries on behalf of Sky.
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But Sky has now decided to award the work to a company called Firstsource. It will mean that the 868 Webhelp staff in Derby will transfer to Firstsource from March 1. They will continue to handle television and broadband customer service inquiries - and will remain in the same building on Pride Park.
Meanwhile, the remaining 420 Webhelp staff will continue to work on other areas of Sky's business while also handling customer calls for another company, Unilever. In a statement, Webhelp said: "Sky has been reviewing its operations, partnerships and ways of working to ensure they are as effective as possible and has taken the decision to appoint Webhelp to provide value added customer management services across a number of key Sky business areas.
#contactcenterworld, @webhelpuk, @skyuk
Posted by Veronica Silva Cusi, news correspondent
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Webhelp is a Paris-based international customer relationship management group.
Sky is Europe's leading entertainment company. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. Sky has annual revenues of over £11 billion and is Europe's leading investor in television content with a combined programming budget of over £4.6 billion. The company employs 31,000 people and is listed on the London Stock Exchange (SKY).
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