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News : UPC DTH Implements CoralTree’s BSS Solutions
Fareham, UK: 26 March, 2015 -- CoralTree, a provider of convergent business support systems (BSS), announces the successful implementation of CRM and inventory management solutions for UPC DTH S.à r.l. Supporting its operations across Hungary, Czech Republic, and Slovakia, CoralTree’s solutions will enable UPC DTH to enhance sales and logistics processes, and ultimately customer experience.
All part of CoralTree’s convergent BSS portfolio, the solution is implemented across UPC DTH warehouses, contact centres, and dealer outlets, driving operational efficiencies and supporting a consistent customer experience across the business.
"Our customers are at the heart of our business. We identified that improvements to our CRM and inventory management capability could further our goal to deliver outstanding customer experience," said Tunde Hubina, Vice President of Customer Care, Customer experience and Billing & Collection at UPC DTH S.à r.l. "CoralTree partnered with us to successfully deliver the project. The result is a solution that will help us fulfil our customer service promise into the future."
"CoralTree has a long standing relationship with UPC and we’re excited by the success of this latest project with UPC DTH. Our BSS solutions continue to deliver operational benefits to the business, enhancing sales and customer care capabilities in support of UPC’s drive to deliver outstanding customer experience," said Mark Price, Sales & Marketing Director, CoralTree.
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About CoralTree Systems:
CoralTree Systems is a supplier of CRM, Billing and Order Management solutions.
About UPC DTH:
UPC DTH S.à r.l. is a provider of satellite television services based in Luxembourg, the European capital of satellite services.
Published: Thursday, March 26, 2015