News : Updata Wins Network Framework Deal at Norfolk Council
Norfolk, UK, Jan 18, 2016 -- Updata Infrastructure, part of Capita IT Enterprise Services, has been awarded a four year framework agreement by Norfolk County Council to enhance network services across the region, including council buildings, schools and libraries.
The first contract under the framework will see Updata install and manage a wide area network (WAN), local area networks (LANs), unified communications and mobile communications across the council.
As a result, the council will benefit from a more robust and cost effective ICT infrastructure, improving operational and service performance, said Norfolk.
An upgraded multi-channel contact centre, built on a new "utility as a service" platform, will support citizen engagement. And council staff using a mobile phone will benefit from Updata’s new partnership with the Anywhere SIM network, enabling employees to switch between three networks and use the strongest possible signal.
The framework will also deliver an improved infrastructure to support education in the county, with schools that sign contracts benefiting from a fast, reliable broadband connection. In addition, an enhanced internet filtering service can provide schools a more granular level of control.
Other Norfolk councils and health bodies are expected to use the framework, which is available to authorities in neighbouring counties.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Updata will offer at least ten apprenticeships during the course of the contract, plus two undergraduate work placements each year.
Al Collier, Norfolk County Council head of procurement, said: "This contract will reduce costs and enhance IT services for public sector staff and for schools, allowing them to work flexibly and deliver the best possible service to people in Norfolk.
"Other public sector organisations may also take advantage of the framework, further benefiting people across the region, and I’m delighted that Updata will be offering apprenticeships to local people."
Richard Masterson, Updata sales and marketing director, said: "We are committed to providing the best network services and helping the council adopt new technologies, allowing staff to offer a high standard of service for the benefit of Norfolk’s residents and businesses."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assisted Transfers
About Norfolk County Council:
Norfolk County Council is the local authority for Norfolk. We provide a wide range of services for people who live, work, do business or visit here. They include education, social services, highway maintenance, waste disposal, libraries, museums, fire and rescue, economic development and trading standards.
Published: Tuesday, January 19, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...