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News : Upgraded Mental Health Helpline Launched

#contactcenterworld

Madurai, India, Sept 14, 2021 -- With an aim to reach out to more people who are facing different kinds of psycho-social distress, an upgraded Speak2us Mental Health Helpline, with a cloud telephony system, was launched by the M.S. Chellamuthu Trust and Research Foundation (MSCT & RF) here on Tuesday, in association with the HCL Foundation, Madurai Corporation and CII, Madurai Zone.

Anyone facing mental health issues or those seeking support for their friends or relatives in mental distress can contact 93754 93754 to reach out to trained volunteers that can provide emotional support. People with severe mental health issues who may need additional support will be directed towards mental health professionals that work with the foundation.

These 45 volunteers who include psychologists, social workers and retired teaching professionals were trained on the basics of mental health counselling by Dr. Rajaram Subbian, a psycho-social consultant and Executive Director of Basic Needs India, Bengaluru. Though the helpline has been functional since October 2020, with the cloud telephony system now in place, it can cater to more calls efficiently.


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While speaking at the inauguration, Dr. C. Ramasubramanian, Senior Consultant Psychiatrist and Founder of MSCT & RF, said that around 13% of the Indian population suffers from some kind of mental health issue and Tamil Nadu stands second in the country when it comes to suicides.

"It is high time we started addressing our mental health requirements. This helpline is an initiative on the same lines. It aims to create a safe and supportive space for people in distress to open up about their problems," he shared.

Collector S. Aneesh Sekhar felt that the initiative was a first of its kind in a tier-II city. "A helpline for mental health is not very common even in tier I cities like Chennai. I believe it is a necessary and first-of-its-kind step. Most of the neighbourhood problems that we come across are results of mental health issues. We need to remove the stigma attached to it and start addressing them, just like how we deal with our physical health issues," he said.

Regional Joint Director of Collegiate Education P. Pon Muthuramalingam and Chairman of CII, Madurai Zone B. Subbaraman spoke on the occasion. Mr. Pon Muthuramalingam promised to share the helpline number to colleges so that students will become aware of it.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Wednesday, September 15, 2021

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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