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News : Upland Software Announces Updates to RightAnswers
Austin, TX, USA, Dec 5, 2019 -- Upland Software, Inc. (Nasdaq: UPLD), a provider in cloud-based enterprise work management software, announced updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. The if-then workflow simplifies the management of information and streamlines how businesses service customers through enabling more efficient customer service teams, simplifying complex customer inquiries, and delivering conversational knowledge to the AI-based technologies that power today’s chatbots.
"Upland continues to provide solutions that save our team time while increasing customer service experiences," said Andrew Muir, Knowledge Management Analyst, Centrica. "We look forward to implementing these enhancements to the decision tree builder that will transform how our company shares internal information and responds to external inquiries."
"The improvements in the newly released RightAnswers decision tree builder empower customer service teams to more effectively and efficiently respond to inquiries," said Keith Berg, General Manager, Upland RightAnswers. "These improvements are a strategic enhancement to the already comprehensive knowledge management solution, equipping agents with relevant information to increase customer loyalty through quality support and to improve overall productivity."
Posted by Veronica Silva Cusi, news correspondent
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