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News : UPMC Health Plan Ranks Highest in Pennsylvania In Overall Customer Satisfaction
Pittsburg, PA, USA, March 18, 2016 -- UPMC Health Plan ranks highest in Pennsylvania in overall member satisfaction according to the J.D. Power 2016 Member Health Plan StudySM.
The study measures member satisfaction with a health plan by examining six key study factors, including coverage and benefits, cost, provider choice, customer service, information and communication, and claims processing.
UPMC Health Plan was ranked ahead of eight other Pennsylvania health insurers in overall member satisfaction and also scored significantly higher than the regional average. In the specific categories of coverage and benefits and customer service, UPMC Health Plan also ranked highest in the state.
"Providing a high-touch level of customer service for our members has always been a focus of UPMC Health Plan," said Diane P. Holder, president and CEO of UPMC Health Plan. "As we celebrate our 20th year as a health plan, it is gratifying to be recognized for something that has always been so important to us and that means so much to our members.
The J.D. Power 2016 Member Health Plan Study measures satisfaction among members of 135 health plans in 18 regions throughout the United States. The information is used by health plans nationwide to evaluate service quality.
Posted by Veronica Silva Cusi, news correspondent
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About UPMC Health Plan:
UPMC Health Plan, the second-largest health insurer in western Pennsylvania, is owned by UPMC, one of the nation''s top-ranked health systems.
About J.D. Power and Associates:
Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
Published: Tuesday, March 22, 2016