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News : UPS Express Critical Service Launches in Europe

#contactcenterworld, @ups

London, UK, May 9, 2017 -- UPS has announced the European launch of UPS Express Critical – a dedicated service for time critical shipments that require special handling.

The company said that examples of the shipments that could suitable for this service would include an aircraft part needed for a flight or a surgical tool needed in an operating room.

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As part of the service, a UPS team will assess the shipping request through a round-the-clock contact centre, identify transportation alternatives and implement a delivery solution that meets time and cost requirements. And options could include a personal courier who can carry the shipment by hand from origin to destination on a commercial flight.

"With the launch of UPS Express Critical service, our customers in Europe can quickly find a way to get their critical shipments to their destination, balancing speed and cost," said Boris Dobberstein, Vice President Logistics & Distribution for UPS in Europe, Africa, the Indian Subcontinent and the Middle East. "For many of our customers, speed to market determines how successfully they can reach customers and grow their business."

#contactcenterworld, @ups

Posted by Veronica Silva Cusi, news correspondent
Source: http://postandparcel.info


About UPS:
Company LogoUPS (NYSE: UPS) is a provider of logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Wednesday, May 10, 2017

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 
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