News : Upshot.ai Achieves AWS Digital Customer Experience Competency Status
Dallas, TX, USA, March, 2019 -- Upshot.ai, the 'Comprehensive Customer Engagement Cloud,' announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience Competency status. This designation recognizes that Upshot.ai provides proven technology and deep expertise to help enterprises looking to improve digital customer experience.
Achieving the AWS Digital Customer Experience Competency differentiates Upshot.ai as an AWS Partner Network (APN) member that provides technical proficiency and proven customer success with a specific focus on workloads based on customer 360 and consulting practice categories. To receive the designation, APN Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS.
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"Customer engagement is the 800 pound gorilla carrying the digital age on its back, but no one seems to give it enough thought," said Bharath Lingam, CEO, Upshot.ai, adding: "which is why we created Upshot.ai as a new age customer engagement platform that's super easy to use and enables you to engage with your user in innovative ways. Our clients have regularly experienced higher retention, better NPS, increased revenue, and a boost in customer lifetime value after using Upshot. I'm excited to see Upshot.ai go places with the new AWS Customer Experience distinction."
Speaking of the value added by Upshot.ai to their business, Bob Hull, CFO, Panini America, Inc. said: "Upshot.ai has helped us to have a unified view of our customer behavior across our various apps, and our e-commerce and customer support initiatives. It has a very unique array of engagement actions that has allowed us to create a more personalized relationship with our customers and has helped accelerate our digital revenue streams. Today, Upshot.ai is a critical pillar of our customer experience architecture and one of the best technology decisions we've made."
Congratulating the Upshot team, Brendan Cooper, Director, Digital Systems, Panini, "Upshot is driving results on our mobile platforms. It combines actionable analytics, campaign management and powerful tools to shape user behavior. In the first month, upshot created new insights to user segments and enabled fine control over the user's in-app experience."
Posted by Veronica Silva Cusi, news correspondent
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Upshot.ai is a unified customer engagement cloud helping companies engage intelligently with their customers to boost omnichannel adoption, conversion, as well as retention. Upshot.ai's capabilities span the entire customer lifecycle, from onboarding to loyalty and advocacy, and rely on a mix of advanced analytics, AI-driven insights, behavioural psychology, learning theory and gamification to give its clients an edge.
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Published: Tuesday, March 26, 2019
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