Woodbridge, ON, Canada, May 5, 2021 -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact center solutions that are optimized for enterprises and enable contact centers to personalize engagements and increase efficiency with a scalable and cost-effective platform.
UWA seamlessly integrates Amazon Connect voice with Upstream Works digital channels, including email, web chat messaging, co-browse, social, bots, and more. The easy-to-use unified desktop empowers agents with productivity and collaboration tools, as well as full visibility into the customer journey, enabling personalized customer interactions.
"We are excited to partner with Amazon to leverage the Amazon Connect contact center services, enabling organizations to transform customer service and digital engagements," said Rob McDougall, CEO of Upstream Works. "With Upstream Works for Amazon, we’re bringing the next generation of our award-winning omnichannel contact center solution to enterprises at any scale and providing the flexibility to innovate on a growth platform."
Posted by Veronica Silva Cusi, news correspondent
About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Friday, May 7, 2021
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