News : Upstream Works Announces New Release of Contact Centre Solution
Vaughan, ON, Canada, June, 2017 -- Upstream Works Software Ltd., a provider of Omnichannel Contact Centre solutions, announces Version 3.0 of its signature software, Upstream Works for Finesse (UWF). This latest release is the next step in Upstream Works' longstanding commitment to continually improve agent and customer engagement. In addition to the numerous enhancements that elevate the overall interaction experience, Version 3.0 offers enhanced efficiency, making it even easier for organisations to provide consistent, convenient and successful engagements that increases both agent and customer loyalty.
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"The best way to manage and improve the customer experience is to focus on the agent experience," explains Rob McDougall, President and CEO, Upstream Works Software. "With Release 3 of UWF, we make it even easier for agents to provide the level of service that customers now demand. They can have deeper engagements with customers, and provide an effortless, rewarding experience. To enhance our value proposition to our partner channels, this release also provides a simplified architecture model with enhanced scalability for greater efficiency and simpler deployments."
Upstream Works continues to innovate beyond the release of UWF Version 3.0, with plans for enhanced Knowledge Base capabilities, enhanced Supervisor features, extended chat and chatbot support, enhanced reporting with increased granularity for contact centre management and omnichannel WFM, and continued support for Cisco Finesse.
Posted by Veronica Silva Cusi, news correspondent
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About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Tuesday, June 27, 2017
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