Woodbridge, ON, Canada, June 10, 2019 -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 4.0 of its signature software, Upstream Works for Finesse (UWF). This release focuses on keeping customers engaged and loyal across the entire customer journey, easily crossing conversational boundaries and providing real-time visibility, collaboration, and control of agents and teams. UWF’s new features and capabilities empower brands to deliver innovative customer care across every channel today, with the flexibility to continually evolve with the changing customer care landscape.
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"Customer conversations aren’t limited to traditional channels like voice and email, so your contact center shouldn’t be either," explains Rob McDougall, President and CEO, Upstream Works Software. "Organizations need to meet and serve customers wherever they are – on your website, on social media, through applications, or through escalations from bots. It’s not enough to add a channel – to be competitive, you have to offer full capabilities and analytics for the entire customer experience. With Release 4.0 of UWF, we are leveraging every channel, providing rich conversational data and flexible APIs to bring new capabilities to organizations so they can exceed customer expectations for service levels and consistency."
Posted by Veronica Silva Cusi, news correspondent
About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Wednesday, June 12, 2019
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