Woodbridge, ON, Canada, June 3, 2020 -- Upstream Works Software Ltd., an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works for Finesse (UWF). This release enables contact centers to streamline engagements for richer customer experiences while providing management with efficient tools for ease of administration.
With UWF V4.1, the new Consolidated Administration Console provides a central place to configure and manage all Upstream Works operational functionality for added flexibility and simplified management.
"Flexible operations management is more important than ever. Our latest release provides organizations with the ease of system administration needed to optimize efficiency," said Rob McDougall, CEO of Upstream Works. "Version 4.1 also offers new capabilities that streamline contact center workflows, improve efficiency and allow for greater visibility and more satisfied customers."
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Posted by Veronica Silva Cusi, news correspondent
About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Thursday, June 4, 2020
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