News : Upstream Works Announces New Software Improving Customer Engagements and Digital CX Journeys
Vaughan, ON, Canada, Sept, 2018 -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 3.7 of its signature software, Upstream Works for Finesse (UWF). This release focuses on improving the digital customer experience, with features and capabilities that enable organizations to provide consistent, efficient, and personalized service for the entire customer journey.
Upstream Works for Finesse (UWF) provides a comprehensive customer experience solution for Cisco contact centers, featuring a Single Agent Desktop connecting all channels, journeys and business systems across the enterprise to improve agent productivity, reduce customer effort, and increase operational performance.ations for personalized customer service.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Being able to tailor the customer experience to reflect your brand, company values, and service levels is critical to succeeding in this increasingly competitive landscape. Customer journeys need to be efficient, personalized, and rewarding to keep up with rising expectations," explains Rob McDougall, President and CEO, Upstream Works Software. "With Release 3.7 of UWF, we are bringing new capabilities to organizations so that they can better manage the technology and processes that enable a redefined CX that earns customer loyalty."
With these new features plus enhancements to security, performance, and system configuration, contact centers can optimize their operations while delivering an exceptional, measurable customer experience.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Research Before You Buy
More Editorial From Upstream Works
About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Tuesday, September 25, 2018
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...