News : Upstream Works Announces New Software That Personalises the Contact Centre Experience
Vaughan, ON, Canada, July 7, 2016 -- Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announces the availability of Version 2.6 of its signature software, Upstream Works for Finesse (UWF). This latest release provides features that enhance both the agent and customer experience, and includes deeper integration capabilities and simplified management.
"With the release of Upstream Works for Finesse Version 2.6, we're providing capabilities that will change the way contact centres engage with their customers," said Rob McDougall, President and CEO, Upstream Works Software. "As a result, organisations can be proactive in the service they deliver and earn the loyalty and repeat business of those customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
About Upstream Works Software, Ltd:
Upstream Works provides best-in-class Omnichannel Contact Centre software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications and platforms with management simplicity and desktop elegance. For over 15 years, organisations around the world and across all industries have benefited from Upstream Works'' experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Monday, July 11, 2016