News : Upstream Works Announces New Software That Personalises the Contact Centre Experience
Vaughan, ON, Canada, July 7, 2016 -- Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announces the availability of Version 2.6 of its signature software, Upstream Works for Finesse (UWF). This latest release provides features that enhance both the agent and customer experience, and includes deeper integration capabilities and simplified management.
"With the release of Upstream Works for Finesse Version 2.6, we're providing capabilities that will change the way contact centres engage with their customers," said Rob McDougall, President and CEO, Upstream Works Software. "As a result, organisations can be proactive in the service they deliver and earn the loyalty and repeat business of those customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Utilize Time & Money Saving Tools
More Editorial From Upstream Works
About Upstream Works:
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Monday, July 11, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
TCS provides consultancy services involving: IT services, business solutions, and outsourcing.
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...