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News : Upstream Works Announces Omni AI Hub, Expediting AI for On-Premise, Cloud, and Hybrid Contact Centers

#contactcenterworld, @upstream_works

Woodbridge, ON, Canada, Mar 7, 2024 - Upstream Works, an omnichannel contact center solutions company,  announced Omni AI Hub, featuring a suite of standardized AI capabilities for on-premise, cloud, and hybrid contact centers. The Omni AI Hub framework operationalizes AI to provide automated transcriptions, summarization, sentiment, intent, and escalations, which combine to improve both the agent and customer experience and increase efficiency.

"Since the emergence of mainstream, commodity-based AI apps like Chat GPT, customer experience organizations have been very interested in finding a way to benefit from it, but because AI is complex to set up, most have yet to take advantage of it," said Rob McDougall, CEO of Upstream Works. "With Omni AI Hub, we have significantly simplified the implementation of an advanced feature set enabled by AI, while continuing to leverage a contact center's existing infrastructure, using the AI of your choice."

With platform and deployment flexibility and AI capabilities available out-of-the box or as tailored solutions, organizations can advance the potential of contact center AI and further improve efficiency and enhance customer engagements.

Upstream Works Omni AI Hub is now available. Upstream Works AI operating on-premise and cloud (VPC) will be generally available in June 2024.

#contactcenterworld, @upstream_works

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com


About Upstream Works:
Company LogoUpstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Friday, March 8, 2024

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2024 Buyers Guide Surveys

 
1.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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