News : Upstream Works Named One of the Most Promising Cisco Solution Providers 2018
Vaughan, ON, Canada, Aug, 2018 -- Upstream Works Software Ltd., a provider of Customer Experience and Omnichannel Contact Center solutions, has been recognized as one of the top Cisco Solution Providers of 2018 by CIOReview. The Cisco special edition showcases the 20 most promising Cisco solution providers of the year.
This announcement follows on the heels of another recent achievement, namely that Upstream Works products are now available through Cisco’s SolutionsPlus partner program. Upstream Works provides a set of productivity tools and omnichannel capabilities that complement Cisco’s technology suite to create a complete contact center solution, and a streamlined, single-source offering for customers.
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The annual list of most promising Cisco solution providers is developed by a panel of experts, thought leaders, and members of CIOReview’s editorial board, to recognize outstanding technology solution providers. Upstream Works joins the ranks of best-in-class industry leaders providing exceptional communications solutions in partnership with Cisco.
"We’re very proud to have our solutions recognized for their innovation and value while we expand our partnership with Cisco," said Rob McDougall, President and CEO, Upstream Works. "We’ve been working with Cisco for many years and we’re excited about building on our joint success. Together, we are meeting demand in the industry for solutions that put the customer experience first."
Posted by Veronica Silva Cusi, news correspondent
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About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, August 28, 2018
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