News : Upstream Works Receives 2016 Industry Champion Award
Vaughan, ON, Canada, Nov 28, 2016 -- Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced today that ContactCenterWorld.com, the Global Association for Contact Center Best Practices and Networking, has named Upstream Works as a 2016 Company Award winner in Canada.
The award highlights Upstream Works' commitment to innovation in the Contact Centre industry. Its flagship software, Upstream Works for Finesse (UWF), is transforming the digital customer experience across every industry.
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Upstream Works for Finesse (UWF) helps organisations of all sizes to quickly and effectively engage with customers across any channel. Contact centres can improve efficiencies and increase customer satisfaction with an open solution supporting the Cisco Collaboration platform, including an intuitive single agent desktop and real-time customer context across all channels. UWF enables clients to provide insightful, personalised customer service excellence.
"We're very pleased that Upstream Works for Finesse has been recognized by ContactCenterWorld.com," said Rob McDougall, President and CEO, Upstream Works. "With a continued focus on omnichannel innovation, the Upstream Works team is developing intuitive and adaptive solutions that empower agents to deliver customer experience excellence across all communication channels."
The Industry Champion Awards are part of a series of world-class industry awards from ContactCenterWorld.com -- the global association for contact centre and customer engagement.
ContactCenterWorld.com's 2017 Top Ranking Performers Awards are regarded as the premier awards in the industry and now into their 12th year. Since inception, thousands of companies and individuals around the world in over 70 countries have been recognized. Final date for all 2017 submissions is 31st December 2016. More details at www.ContactCenterWorld.com/worldawards
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About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 200,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, December 1, 2016
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