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News : Upstream Works Releases Upstream Works for Finesse Voice
Toronto, Ontario, Canada, March 3, 2015 -- Upstream Works, a provider of omnichannel insight and automation solutions for contact centers, announced Upstream Works for Finesse Voice. Upstream Works for Finesse Voice provides support for a voice-only channel while supporting all the interaction management features of the full Upstream Works for Finesse package.
"With the end-of-life announcement of CAD, we saw a large hole in the voice-only Cisco contact center suite that could be filled by our Upstream Works for Finesse product line, it seemed to be a natural and timely progression to provide a pure voice smart agent desktop ." says Rob McDougall, CEO of Upstream Works.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Upstream Works
About Upstream Works:
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Thursday, March 5, 2015