News : Upstream Works Software and TTEC Expand Partnership across Europe
Woodbridge, ON, Canada, March, 2019 -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe.
Digital customer experience transformation requires a holistic, integrated strategy that spans the entire organization. Upstream Works and TTEC have been delivering successful, connected CX solutions to businesses since 2014, improving agent and customer engagements with measurable efficiency gains. With an expanded partnership, the companies will be positioned to jointly deliver their innovative and flexible solutions to the growing CX market in Europe.
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"We’re excited to deepen our partnership and are committed to offering tailored solutions that help businesses meet and exceed their goals for customer experience transformation," said Jeff Palmer, VP Sales EMEA, Upstream Works.
"At TTEC, we’re delighted to have Upstream Works as a partner, working together to enhance our customer care and omnichannel solutions and deliver on business leaders’ customer experience goals across the region," said Wayne Kay, VP TTEC Digital, EMEA.
Posted by Veronica Silva Cusi, news correspondent
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About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Published: Friday, March 22, 2019
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