Vaughan, ON, Canada, Feb, 2018 -- Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced a new partnership with NWN, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform.
"We’re excited to be working with NWN, jointly delivering solutions that allow clients to realize the true value of the connected customer experience," said Rob McDougall, President and CEO, Upstream Works. "Today’s customer expects a seamless, continuous experience across all channels. Many contact centers are challenged to provide that level of service. This partnership enables us to help those businesses succeed. With UWF and NWN, we’re empowering clients to measurably improve the customer experience with flexibility and options to easily scale as their business grows."
"Upstream Works product portfolio allows NWN to bring more value to our customers by offering additional omnichannel and customer experience capabilities as part of our contact center solution. By adding Upstream Works, NWN’s existing and new customers will be able to take advantage of these exciting enhancements," says Skip Tappen, CEO, NWN Corporation.
Posted by Veronica Silva Cusi, news correspondent
About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
NWN helps customers solve business problems through technology.
Published: Monday, February 19, 2018
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.