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News : Upstream Works Software Announces New Partnership with NWN

#contactcenterworld, @upstream_works

Vaughan, ON, Canada, Feb, 2018 -- Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced a new partnership with NWN, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform. 

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"We’re excited to be working with NWN, jointly delivering solutions that allow clients to realize the true value of the connected customer experience," said Rob McDougall, President and CEO, Upstream Works. "Today’s customer expects a seamless, continuous experience across all channels. Many contact centers are challenged to provide that level of service. This partnership enables us to help those businesses succeed. With UWF and NWN, we’re empowering clients to measurably improve the customer experience with flexibility and options to easily scale as their business grows."

"Upstream Works product portfolio allows NWN to bring more value to our customers by offering additional omnichannel and customer experience capabilities as part of our contact center solution. By adding Upstream Works, NWN’s existing and new customers will be able to take advantage of these exciting enhancements," says Skip Tappen, CEO, NWN Corporation.

#contactcenterworld, @upstream_works

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About Upstream Works:
Company LogoUpstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
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About NWN:
Company LogoNWN helps customers solve business problems through technology.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, February 19, 2018

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2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

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