Vaughan, ON, Canada, Jan 11, 2017 -- Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announced a new partnership with PC-1, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in European markets. The partnership is part of a strategic initiative to better serve growing demand in the region for communications. Together, we're making it easier and faster to deploy customer engagement solutions.
Upstream Works has a strong history of omnichannel innovation specialising in simplifying and improving agent and customer engagements. Upstream Works for Finesse (UWF) provides a flexible, extensible solution that has been designed for the ever changing voice and digital customer journey. With UWF, the Single Agent Desktop acts as an anchor, enabling agents to easily access all customer interaction activity, history and context for any channel, across the enterprise.
"We're excited to announce our partnership with PC-1 and to deliver solutions that allow clients to realise the value of the connected digital experience," said Rob McDougall, President and CEO, Upstream Works. "Clients have told us that being able to easily and quickly view, manage and measure any interaction across the customer journey is critical to customer success. With UWF and PC-1, we're enabling clients to measurably improve the experience they provide to their customers with the option to easily scale as their business grows."
"PC-1 is delighted to be partnering with Upstream Works as one of our key Cisco platform partners. As an independent Customer Engagement consultant and technology integrator in the contact centre space we specialise in working with the best of breed solutions that truly address our customer's integrated channel needs. We help customers focus on the operational impact of technology and delivering real business value and ROI from our customers' omnichannel deployments by using the most appropriate, robust and reliable technologies available on the market," explained Simon Gresswell, Solutions Director, PC-1.
#contactcenterworld, @upstream_works, @connectmanaged
Posted by Veronica Silva Cusi, news correspondent
About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
About Connect Managed Services:
Connect Managed Services is a specialist in the design, implementation and support of Contact Centre and Unified Communication environments for multinational organisations. Connect uses a propriety set of automation tools, which combined with a differentiated approach to service management, ensures the consistent delivery of service level performances 25% above industry standards. Connect has offices in London and New York and has numerous awards and accreditations from the leading Contact Centre and Unified Communication vendors.
Published: Tuesday, January 17, 2017
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