News : Upstream Works Software Expands its Presence in Europe
Vaughan, ON, Canada, June, 2017 -- Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announced the appointment of seasoned, industry professional Jeff Palmer as Partner Sales Director for EMEA. The team expansion will support the growth and momentum that the EMEA office continues to experience since its launch in December 2016.
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Palmer has nearly twenty years of experience driving customer success through technology. Drawing on his experience developing and strengthening successful partnerships, Palmer will focus on jointly delivering exceptional customer engagement solutions throughout EMEA. The new role is part of a strategic initiative to better serve growing demand in the region for communication solutions.
"We are excited to have Jeff on board to further develop our market presence throughout Europe," said Andy McDonald, VP and GM of EMEA at Upstream Works. "With his expert understanding of contact centres, interaction management and customer experience platforms, Jeff will be a key contributor, helping us meet demand in our growing partner eco-system and customer base."
Posted by Veronica Silva Cusi, news correspondent
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About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Monday, June 12, 2017