Woodbridge, ON, Canada, Sept, 2019 -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its integration partnership with Aceyus. Together, the companies will enrich customer experience management with actionable data that powers informed decisions and improved performance.
Upstream Works delivers omnichannel customer experience management solutions for the Cisco Finesse desktop. It provides a workspace for agents and supervisors to deliver personalized, informed customer experiences while collecting critical conversational data. With Upstream Works’ open data model, Aceyus harnesses that interaction data and delivers dynamic dashboards, out-of-the-box reports, and report creation tools – driving actionable data to the people who need it.
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"We’re excited about our partnership and integration with Aceyus. This strategic partnership empowers organizations to benefit from an extensive amount of data, and provides them with a competitive advantage while supporting their digital transformation goals," said Rob McDougall, President and CEO, Upstream Works.
"With deeper and real-time visibility, this integration will help brands understand the customer journey, equipping them with meaningful information that can improve the customer experience and optimize contact center performance." said Mike Ary, President and CEO, Aceyus, Inc.
Posted by Veronica Silva Cusi, news correspondent
About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Aceyus takes data visualization and reporting to the next level by not only providing the ability to aggregate #data but also the plumbing by which to bring your DATA THAT MATTERS together. So many #BI systems out there can provide you with the ability, but not the highway to flow the actionable data in to your #datawarehouse to run your business from. This unique #dataaggregation solution is where Aceyus stands alone!
Published: Wednesday, September 18, 2019
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