News : Upstream Works Software Selected for Cisco SolutionsPlus Program
Vaughan, ON, Canada, July 30, 2018 -- Upstream Works Software Ltd., a provider of customer experience and omnichannel contact center solutions, announced that it is expanding its relationship with Cisco and is now a member of the Cisco SolutionsPlus partner ecosystem.
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Cisco SolutionsPlus is a reselling program that places a select, strategic set of "Cisco compatible" products on the Cisco Global Price (GPL) list. Customers can easily and conveniently order these third-party products directly from Cisco sales teams and channel partners. Upstream Works products in the Cisco SolutionsPlus Program, including the Productivity Pack, complement Cisco’s advanced technology suite to create a complete contact center solution and a streamlined single-source offering for customers.
"We’re very proud to have our solutions recognized for their innovation and value while we expand our partnership with Cisco to meet the growing need for customer experience excellence," said Rob McDougall, President and CEO, Upstream Works. "We’ve been working with Cisco for many years and we’re excited about the opportunity to build on our joint success and accelerate growth with customer experience and contact center solutions that provide flexibility, value and opportunities for both our partners and customers."
Upstream Works products will be offered by Cisco for all Cisco contact center platforms.
Posted by Veronica Silva Cusi, news correspondent
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About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, July 31, 2018
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