#contactcenterworld, @upstream_works
Woodbridge, ON, Canada, Dec 8, 2020 -- Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The Upstream Works Desktop (UWD) will unify customer engagements across the entire organization, ensuring a great experience through the whole journey.
"There is an accelerated need for connected digital customer experiences across every department in an organization," said Rob McDougall, CEO of Upstream Works. "Our new desktop for digital workers will streamline engagements and operations from the Contact Center to the Back Office. With full transparency and process automation, the Upstream Works Desktop will transform CX and improve overall performance."
#contactcenterworld, @upstream_works
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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.globenewswire.com
About Upstream Works:
Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
Published: Wednesday, December 9, 2020
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