News : Uptivity Announces Partnership with New Leaf Service Contracts
Columbus, Ohio, April 1, 2014 -- Uptivity (formerly CallCopy), a provider of workforce optimization (WFO) solutions, announces it is teaming up with New Leaf Service Contracts, LLC a company that specializes in customized service plan solutions that offer protection on a wide range of consumer-related products. New Leaf--a Texas-based firm that partners with insurance carriers to provide protection for a wide variety of consumer products--will use the Uptivity Discover Suite to improve workflows and overall customer satisfaction.
According to Martin Cuellar, New Leaf's Contact Center Manager, today's empowered consumers drive New Leaf's business. By incorporating Uptivity's customized technology into its workforce optimization process--with a primary focus on capabilities like call recording, desktop recording, quality management and agent coaching--the company expects steady and continued growth.
"We like to think of ourselves as 'leading edge' when it comes to selecting our technology partners," Cuellar said. "As part of our new partnership with Uptivity, we can now leverage Discover to provide our clients with more insight into how can it help their customers, as well as help improve the overall consumer experience."
"We're excited about partnering with and helping New Leaf succeed by providing our full suite of applications to support their insurance underwriting for consumer products," Canter said. "We hope the flexibility of our high-quality tools will help them maximize the value of their applications. It's truly a great example of how we are helping entrepreneurial firms grow their business."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Wednesday, April 2, 2014