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News : Uptivity Earns Elite Partner Status from NACR
Eagan, Minn., April 16, 2014 -- Technology solutions integration provider NACR is pleased to announce that Uptivity (formerly CallCopy), a provider of contact center and workforce optimization (WFO) solutions, has been named an NACR Elite Partner.
NACR is a global integrator of communications solutions and services. As a provider in the design, integration, operation, and optimization of contact centers, the company works closely with Uptivity and other technology innovators to integrate the latest hardware, software, and applications into end-to-end multivendor solutions.
NACR established its Partner Program to identify top partners, nurture long-term relationships, and promote partner solutions with customers. The program's three tiers of partnership are Elite (the highest tier), Preferred, and Select.
"NACR counts on the great working relationships we have with our partners to provide the right solutions to our customers," said Bret Lathrop, NACR's Senior Director, Contact Center Practice Lead. "We are proud to have Uptivity as an Elite Partner and excited to continue building on our long-term alliance — to not only recognize Uptivity for its vital role in our contact center leadership, but also deliver added value and optimal technology performance to our mutual customers."
"Uptivity is honored to be an NACR Elite Partner," said Canter. "The program recognizes our competitiveness among the upper echelon of enterprise solution providers while offering us opportunities to reach more customers and grow our business."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
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Published: Thursday, April 17, 2014