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News : Urs Schmid Takes Over Management in CCC Zurich
Zurich, Switzerland January 25, 2016 -- As of now the industry expert Urs Schmid is the Call Center Manager at the CCC location in Zurich. He is responsible for all commercial tasks, the management and development of employees, as well as for quality management at the location in the West of Zurich.
Urs Schmid has more than 20 years of experience from working in In- and Outcourcing Companies, for example at Swisscard and Six.
The new Call Center Manager is fascinated by the high dynamics at the CCC location and the motivation of its team: "I am very much looking forward to working on partner management and on the development of our employees.
Heiner Witte, Call Center Director at CCC is delighted about his new Manager in Zurich: "Urs Schmid has vast experience in partner management and great competence to further develop our team. With Urs Schmid we have found a charismatic and communicative personality, who has been very likeable and trustful straightaway."
Posted by Laura Collins, Editorial Management
Today's Tip of the Day - Record Unsolicited Customer Feedback
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About Competence Call Center:
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 18 years. More than 5.500 service professionals at 16 locations in 8 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 51 international awards, certifications to EN 15838, ISO 9001 and ISO 10002 as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC. İbrahim Yıldırım is Competence Call Center CR Manager in Turkey
Published: Tuesday, January 26, 2016