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News : US BPO NexGen Opens Contact Center in the Philippines
Manila, Philippines, September, 2015 -- US-based BPO firm NexGen Agency launched its social contact and command center, NexGen BPO Philippines, in the country.
Situated in Manila, the capital of the Philippines, the NexGen BPO Philippines center is set to deliver deliver customer support operations for the global clients of NexGen Agency, a provider of integrated contact center solutions and social media management services.
This location will provide outsourced customer service, lead generation, specialized research, chat and email support, social media management and other business process outsourcing services.
"The Philippines has always been an extremely important location for us. As a worldwide provider, it is imperative we focus on growth in this region capitalizing on the large pool of skilled talent," said NexGen Agency’s CEO Mike Epstein..
Meanwhile, MasterCard Inc, an American multinational financial services corporation, is also planning to outsource parts of its business to the Philippines and Bulgaria.
A report published by UK-based Peterborough Telegraph said the company will outsource an element of its business from its office in Peterborough, UK to the Philippines and Bulgaria.
The newspaper quoted an unnamed MasterCard employee as saying that the outsourcing move will result in the loss of jobs for 300 permanent employees.
The move will also result to the redundancy of 300 subcontracted jobs.
However, a MasterCard spokesperson did not disclose the number of jobs that will be affected but told the newspaper that the figures in the report were not accurate.
Posted by Veronica Silva Cusi, news correspondent
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About NexGen Agency:
We act as an external customer experience management department, and don’t require much overseeing on your part. Once you update us on your business, goals and objectives, features and roadmap, your custom strategy goes into autopilot mode. From multichannel customer care to social and digital marketing, we create unique action plans, and start handling all the day-to-day work, leaving business owners to focus on growing their business. When you hire an agency like NexGen, you’re not just hiring a single project manager, copywriter, graphic designer, user interface expert or a brand strategist and ambassador. With an agency relationship, you are getting an entire highly experienced team that will consult with you and become an extension of your company. A complete team to effectively lead your company through the entire customer life-cycle journey. We operate different and more efficient than you typical BPO provider. Period.
MasterCard Incorporated or MasterCard Worldwide is an American multinational financial services corporation headquartered in the MasterCard International Global Headquarters, Purchase, New York, United States, in Westchester County.
Published: Tuesday, September 8, 2015