News : US Call Center Company Bullish on PH Operations
Manila, Philippines, June 24, 2016 -- A US-based call center company has set up its first facility in the Philippines and in the Asia Pacific, leveraging the service of Filipinos to meet the growing demand of its customers.
Affinion Philippine country manager Nono Felipe told reporters his company decided to establish its presence in the country due to the availability of the vast pool of talented resources and the competitive cost of doing business.
"Our global management team has worked for different business process outsourcing companies in the Philippines, and they love the experience," Felipe said.
"They like the specific skills set of Filipinos in relation to the contact center and shared services industry. Also, it’s because of lower operating cost," he added.
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The facility, which is located in Bonifacio Global City, started operations in April with a total capacity of 200 seats.
Affinion senior vice president for service delivery and contract operations Rich Pitrolo said the Philippines offered with a high level of expertise and talent in the service delivery and contact center arena.
Posted by Veronica Silva Cusi, news correspondent
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About Affinion Group:
Affinion Group is the global leader in the designing, marketing and servicing of comprehensive customer engagement and loyalty solutions that enhance and extend the relationship of millions of consumers with many of the largest and most respected companies in the world. With more than 35 years of experience in creating and managing solutions that address fundamental consumer needs, Affinion provides programs in subscription-based lifestyle services and personal protection, points program management, insurance and other areas that help generate increased customer loyalty and significant incremental revenue for more than 5,550 marketing partners worldwide. Based in Stamford, Conn., the company has approximately 3,900 employees throughout the United States and in 12 other countries, primarily in Europe, and markets in 16 countries globally. Affinion holds the prestigious ISO 27001 certification for the highest information security practices, is PCI compliant and Cybertrust certified.
Published: Monday, June 27, 2016