News : US Contact Center Industry Creates 13,669 New Jobs
Chapel Hill, NC, USA, April 20, 2015 -- Between January 1, 2015 and March 31, 2015, jobs4america recorded 13,669 new US jobs announced by the contact center industry. After accounting for 5,704 lost jobs due to call center and closures, there were still 7,965 net new US contact center jobs created.
"Quarter after quarter the American contact center industry continues to grow," stated Matt Zemon, Chairman of jobs4america and CEO of American Support. "This quarter we once again recognize AAA for their continued job creation as well as BPO’s like Convergys, HGS and Teleperformance for continuing to promote the value of US-based sales and customer service to their clients."
Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.
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Posted by Veronica Silva Cusi, news correspondent
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Jobs4America is a coalition of forward-looking business leaders committed to creating jobs in America. With millions of Americans looking for work and new broadband enabled technologies transforming the way contact centers work, members of this new coalition are coming together to generate thousands of American contact center jobs. Jobs4America members are also helping to identify and encourage other companies, big and small, to join in this innovative campaign, with an overall goal to create a combined 100,000 US jobs over the next two years.
Published: Tuesday, April 21, 2015
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