News : US Contact Center Industry Job Creation Momentum Continues in Q3
Chapel Hill, NC, USA, Dec 21, 2015 -- During the third quarter of 2015, between July 1 and September 30, jobs4america recorded 22,265 new US jobs announced by the contact center industry. After accounting for 5,678 lost jobs due to call center reduction in force and closures, there remain 16,587 net new US contact center jobs created.
"The third quarter of 2015 has seen sustained growth in the contact center industry," stated Matt Zemon, Chairman of jobs4america and CEO of American Support. "The UK-based Barclaycard US call center led the way with 1,500 jobs in Hamilton, Ohio for the credit-card servicing company. Outsourcers Sitel, Sykes and Teleperformance continue to expand their domestic operations creating important new job opportunities for citizens of our country. "
Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.
July 1, 2015 through September 30, 2015 Top 10 US Site Expansion/Openings:
1. Barclays (1,500 jobs in Hamilton, OH)
2. Sitel (1,000 jobs in Fort Lauderdale, FL)
3. Sykes (900 jobs in Boise, ID)
4. AAA (700 jobs in Layton, UT)
5. Teletech (600 jobs in Greeley, CO)
6. Sitel (600 jobs in Spartanburg, SC)
7. Teleperformance (500 jobs in Port St. Lucie, FL)
8. Teleperformance (500 jobs in Reno, NV)
9. Sykes (500 jobs in Montgomery, AL)
10. ServiCom (500 jobs in Rockford, IL)
"The 22,265 new jobs during the quarter compare favorably to prior year when 8,116 new jobs were created in the U.S. during Q3 2014. The outlook for 2016 looks strong with a projected industry growth rate of 13%," according to Jack Wilkie, jobs4america President and CEO.
Posted by Veronica Silva Cusi, news correspondent
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Jobs4America is a coalition of forward-looking business leaders committed to creating jobs in America. With millions of Americans looking for work and new broadband enabled technologies transforming the way contact centers work, members of this new coalition are coming together to generate thousands of American contact center jobs. Jobs4America members are also helping to identify and encourage other companies, big and small, to join in this innovative campaign, with an overall goal to create a combined 100,000 US jobs over the next two years.
Published: Wednesday, December 23, 2015