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News : US Contact Center Industry Job Creation Momentum Continues in Q3

#contactcenterworld
Chapel Hill, NC, USA, Dec 21, 2015 -- During the third quarter of 2015, between July 1 and September 30, jobs4america recorded 22,265 new US jobs announced by the contact center industry. After accounting for 5,678 lost jobs due to call center reduction in force and closures, there remain 16,587 net new US contact center jobs created.

"The third quarter of 2015 has seen sustained growth in the contact center industry," stated Matt Zemon, Chairman of jobs4america and CEO of American Support. "The UK-based Barclaycard US call center led the way with 1,500 jobs in Hamilton, Ohio for the credit-card servicing company. Outsourcers Sitel, Sykes and Teleperformance continue to expand their domestic operations creating important new job opportunities for citizens of our country. "

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.

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July 1, 2015 through September 30, 2015 Top 10 US Site Expansion/Openings:

1. Barclays (1,500 jobs in Hamilton, OH)
2. Sitel (1,000 jobs in Fort Lauderdale, FL)
3. Sykes (900 jobs in Boise, ID)
4. AAA (700 jobs in Layton, UT)
5. Teletech (600 jobs in Greeley, CO)
6. Sitel (600 jobs in Spartanburg, SC)
7. Teleperformance (500 jobs in Port St. Lucie, FL)
8. Teleperformance (500 jobs in Reno, NV)
9. Sykes (500 jobs in Montgomery, AL)
10. ServiCom (500 jobs in Rockford, IL)

"The 22,265 new jobs during the quarter compare favorably to prior year when 8,116 new jobs were created in the U.S. during Q3 2014. The outlook for 2016 looks strong with a projected industry growth rate of 13%," according to Jack Wilkie, jobs4america President and CEO.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Related Editorial

  • 8,701 Net New U.S. Contact Center Jobs Created in U.S. During Q1 2016
  • US Contact Center Industry Has Record Job Creation Quarter
  • US Contact Center Industry Creates 13,669 New Jobs
  • HGS Integration of Bots & Brains Wins Top Honors at 12th Annual Top Ranking Performers Global Awards
  • Life Sciences BPO Experienced Healthy Growth in 2016, But Political Uncertainty May Dampen Outlook
  • HGS Commitment to Optimizing CX Earns Top Honors for Best Outsourcing Partnership

More Editorial From jobs4america

  • 8,701 Net New U.S. Contact Center Jobs Created in U.S. During Q1 2016
  • HireIQ Selected by jobs4america to Help Put more Americans to Work
  • US Contact Center Industry Has Record Job Creation Quarter
  • US Contact Center Industry Creates 13,669 New Jobs
  • US Contact Center Industry Creates New Jobs in 2014

About jobs4america:
Jobs4America is a coalition of forward-looking business leaders committed to creating jobs in America. With millions of Americans looking for work and new broadband enabled technologies transforming the way contact centers work, members of this new coalition are coming together to generate thousands of American contact center jobs. Jobs4America members are also helping to identify and encourage other companies, big and small, to join in this innovative campaign, with an overall goal to create a combined 100,000 US jobs over the next two years.
 

Published: Wednesday, December 23, 2015

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