News : US Emergency Response Model for Dial 100 Service in State
Lucknow, India, Aug 28, 2015 -- The dial 100 service of the Uttar Pradesh Police is all set to go the American way. A panel of top officials from state home and police department will soon be flying off to US to study their emergency response system (ERS) 911 and incorporate its key features in India's centralised Dial 100 police control call center for Uttar Pradesh coming up in Lucknow.
The group will visit San Francisco, Austin and Brooklyn during the 14-day tour to understand the different aspects relating to skills, methodology, management and training of police paraphernalia engaged to operate the ERS in Uttar Pradesh.
Led by advisor to state home department Venkat Changavalli the panel comprising principal secretary (Home) Debashish Panda, additional director general (ADG) Traffic Anil Agarwal, home secretary Kamal Saxena and inspector general (IG) Navniet Sikera will fly off to US on Friday night.
"We will study functioning of the ERS set-up in US cities and prepare a blueprint for a somewhat similar set-up in Uttar Pradesh," said ADG Traffic Anil Agarwal. With a population of a little over 300 million, US have 6,500 ERS centers managed and operated by district or county police. In UP, the plan is to replicate a similar arrangement for the entire state through a single call center at Lucknow, Agarwal said.
The panel from UP will also look explore possibilities of exchange program on the issue between the UP Police and the police departments in the US. "The panel will also look into the training facilities of the staff engaged for the similar emergency services in the united states and how they can be effectively tailored to suit the requirements of a similar set up in UP.
One of the dream projects of Chief Minister Akhilesh Yadav, the ERS of UP Police is slated to be functional by December 2016. To begin with, it will have 300 communication officers to receive distress calls from all over the state and 200 dispatch officers to rush police help.
State government has already allotted 7 acres of prime land along Shaheed Path for the call center and the process for procurement of 2,000 four-wheelers and 4,000 two-wheelers have already begun. These vehicles will be deployed across the state in addition to the district police force, to reach the site of any emergency within 20 minutes of the call being made to the police control room.
The call center in Lucknow will comprise a control room, training cell for staff and research and analysis wing. Every call received at the control room will be locked and continue to display on monitors till the time it is disposed of by an officers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Flexible And Generous
More Editorial From Uttar Pradesh Police
About Uttar Pradesh Police:
Uttar Pradesh Police (UPP) is the police force of the state of Uttar Pradesh.
Published: Monday, August 31, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.