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News : US Files Lawsuits Against Call Centres, Mostly from India, for Making Fake Robocalls to Americans

#contactcenterworld

Washington DC, MD, USA, Jan 29, 2020 -- The US has filed lawsuits against five companies and three individuals allegedly responsible for making hundreds of millions of fake robocalls to American consumers from abroad, mostly from India, and causing massive financial losses to the elderly and the vulnerable.

Seeking a restraining order against such call centers and robocalls, the Department of Justice in its class action lawsuit alleged that the companies were warned many times not to place fraudulent robocalls - including government and business-imposter calls - yet they continued to do so and facilitated foreign-based fraud schemes targeting Americans.

"The calls, most of which originated in India, led to massive financial losses to elderly and vulnerable victims across the nation," it said on Tuesday.

One case has been filed against Ecommerce National LLC d/b/a TollFreeDeals.com; SIP Retail d/b/a sipretail.com; and their owner/operators, Nicholas Palumbo, 38, and Natasha Palumbo, 33, of Scottsdale, Arizona.

The other case has been filed against Global Voicecom Inc, Global Telecommunication Services Inc, KAT Telecom Inc., aka IP Dish, and the owner/operator Jon Kahen, 45, of Great Neck, New York.

In each case, the Department of Justice sought an order immediately halting the defendants' transmission of unlawful robocall traffic. A federal court has entered a temporary restraining order against the Global Voicecom defendants.


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"Robocalls are an annoyance to many Americans, and those that are fraudulent and predatory are a serious problem, often causing devastating financial harm to the elderly and vulnerable members of our society," said Assistant Attorney General Jody Hunt for the Department of Justice's Civil Division.

According to federal prosecutors, Americans have experienced a deluge of robocalls over the past several years. Many of the robocalls originate from abroad.

Recently, foreign fraudsters have used robocalls to impersonate government investigators and to provide Americans with alarming messages.

The calls facilitated by the defendants falsely threatened victims with a variety of catastrophic government actions, including termination of social security benefits, imminent arrest for alleged tax fraud and deportation for supposed failure to fill out immigration forms correctly, the justice department said.

"Each of these claims is a lie, designed to scare the call recipient into paying large sums of money.

"Social Security imposters, IRS imposters, and tech-support schemes (in which callers impersonate legitimate technology companies) have proliferated in part because of the ease with which robocalls can reach millions of potential victims every hour," it said.

In the cases announced on Tuesday, the US alleges that the defendants operated voice over internet protocol (VoIP) carriers, which use

Numerous foreign-based criminal organisations are alleged to have used the defendants' VoIP carrier services to pass fraudulent government-and business-imposter fraud robocalls to American victims.

The complaints filed in the cases specifically allege that defendants served as "gateway carriers", making them the entry point for foreign-initiated calls into the US telecommunications system.

According to the Department of Justice, they carried astronomical numbers of robocalls.

For example, the complaint against the owners/operators of Ecommerce National d/b/a TollFreeDeals.com alleges that the defendants carried 720 million calls during a sample 23-day period, and that more than 425 million of those calls lasted less than one second, indicating that they were robocalls.

The complaint further alleges that many of the 720 million calls were fraudulent and used spoofed (fake) caller ID numbers.

According to allegations in both complaints, the defendants ignored repeated red flags and warnings about the fraudulent and unlawful nature of the calls they were carrying.

"We are using all available tools and resources to stop foreign call center scammers - and for the first time their US-based enablers - from conning elderly and vulnerable victims in New York and throughout the United States," said US Attorney Richard Donoghue.

Protecting individuals from schemes that result in catastrophic losses to the victims is a priority of this Office and the Department of Justice, he said.

"Today's events are the culmination of months of hard work, and a critical step in holding these and other companies accountable for being the link between overseas scammers and their victims," said Social Security Administration Inspector General Gail Ennis.

He said the US will continue to pursue those who exploit the country's telephone system and allow scammers to deceive consumers using the good name of Social Security, Ennis added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Thursday, January 30, 2020

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