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News : US Firm Avaya Acquires Hyderabad-based KnoahSoft
Udaipur, India, APRIL 14, 2015 -- In a bid to strengthen its tentacles in the contact centre space, communications technology provider Avaya has acquired KnoahSoft, a workforce optimisation provider whose majority staffers are based in Hyderabad.
The acquisition gives the US major its third R&D centre in India after Bengaluru and Pune, Kevin Kennedy, President and Chief Executive Officer of Avaya, told BusinessLine.
The 12-year-old KnoahSoft is a privately-held provider of call recording software. Financial details of the transaction were not disclosed. The acquisition is said to have closed last month. The Michigan-headquartered KnoahSoft employees about 80 staffers, all of whom would be inducted into Avaya.
"We keep looking at assets in India. Sometimes, they are headquartered in the US and staffed here and sometimes they are staffed in the US and headquartered here," Kennedy said on the sidelines of a customer event held here. The deal is a validation of Kennedy’s bullishness on the talent that is available in India.
"We are really impressed with the talent in India. As you know Avaya does high-end research & development from its centres in Bengaluru and Pune. We will keep looking for assets in India," said Kennedy.
KnoahSoft has been a partner of Avaya for the last few years. Its ‘Harmony’ recording architecture has been integrated with Avaya’s contact centre solutions.
Posted by Veronica Silva Cusi, news correspondent
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KnoahSoft Harmony delivers 100% call recording, with web-based quality management, reporting, analytics, coaching, elearning and survey solutions to contact centers to stay secure, compliant, improve performance and remain competitive. Offering the latest enterprise application technology tuned to the contact center environment, KnoahSoft is known for its affordable, award-winning products, global footprint, on-demand scalability and outstanding support.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, April 15, 2015