News : USA 800 of Halstead Closing
The call center in Halstead processes 1-800 phone calls for The Kansas Department for Children.
"The Kansas Department for Children and Families’ Child Support Services and USA800 have agreed to a mutual dissolution of our call enter contract effective March 6," said Theresa Freed, director of communications for DCF. "There will be a streamlined call center interim solution beginning March 9, with MAXIMUS for three to six months while an RFP is issued for a long-term full service call center contract. We anticipate this transition will be unnoticed by customers."
About 30 employees will be affected by the closure.
"USA800 has pledged to continue staffing levels through the end of the contract comparable to levels maintained throughout service," Freed said.
Kansas WorkforceONE will perform a rapid response Feb. 19, working with employees to find other employment or educational options to train for other careers.
Posted by Veronica Silva Cusi, news correspondent
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About USA 800:
USA 800 is the largest 100% employee owned company in America, which translates into lower agent turnover rates, higher job satisfaction and, consequently, greater output for our client partners. For the past 10 years, USA 800 has been named as one of the Top 50 Inbound Call Centers by Customer Interaction Magazine. Our three Midwest call centers are comprised of 900+ multi-media workstations.
Published: Tuesday, February 17, 2015
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