Atlanta, GA, USA, Dec 4, 2019 -- USAN, a provider of cloud customer engagement solutions, has added new digital channels to Contact Suite for Amazon Connect, including web chat and email functionality. Contact Suite is designed to extend the functionality of Amazon Connect, an easy to use omnichannel cloud contact center from Amazon Web Services (AWS) that helps companies provide customer service at a lower cost.
With Contact Suite, agents have access to a single, unified interface in an all-in-one application. A workflow-driven agent desktop, outbound dialing campaign management, web chat, and email are fully integrated with Amazon Connect, supporting prospects and customers on the channel of their choice.
"The best way to build customer loyalty and satisfaction is to make it easy for customers to interact with companies," said Steve Walton, President and CEO of USAN. "A mix of communication channels should include traditional voice calls, self-service channels such as chatbots and interactive voice response, and digital channels such as web chat and email. It’s never been easier to implement an omnichannel strategy with USAN Contact Suite and Amazon Connect."
Posted by Veronica Silva Cusi, news correspondent
About USAN, Inc.:
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions. From traditional telephone interactions to the mobile, kiosk, web, social media and everything in between, USAN’s portfolio of customer engagement products gives companies broad flexibility in how they engage customers to meet business goals while USAN’s consultative and management services ensure a focus on value and continuous success as business needs change. USAN meets companies where they are right now to create the perfect customer experiences for today and tomorrow.
Published: Thursday, December 5, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
|6.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.