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News : USAN Announces New Amazon Web Services Designation:

#contactcenterworld, @USAN, @awscloud

Atlanta, GA, USA, May, 2019 -- USAN announced that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services.

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Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS Partner Network (APN) member that provides specialized demonstrated technical proficiency and proven customer success in delivering Amazon Connect. To receive the designation, APN Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS.

"USAN is pleased to be an Amazon Connect Service Delivery Partner, said President and CEO, Steve Walton. "Our team of AWS-certified professionals focus on helping companies achieve their contact center transformation goals by leveraging the agility, innovation, and reliability that is Amazon Connect and AWS."

#contactcenterworld, @USAN, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: USAN

About USAN, Inc.:
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions. From traditional telephone interactions to the mobile, kiosk, web, social media and everything in between, USAN’s portfolio of customer engagement products gives companies broad flexibility in how they engage customers to meet business goals while USAN’s consultative and management services ensure a focus on value and continuous success as business needs change. USAN meets companies where they are right now to create the perfect customer experiences for today and tomorrow.

About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.