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News : USAN Announces Partnership with Teleopti to Deliver Cloud Solutions
Atlanta GA, Nov 4, 2014 -- USAN, a cloud services provider of Omnichannel customer engagement solutions and services, announces its new partnership with Teleopti, a global provider in strategic Workforce Management (WFM) software, to provide Teleopti’s WFM solutions in a Software-as-a-Service model.
Teleopti Workforce Management encompasses many of the vital processes that make the modern customer service operation possible, including forecasting, scheduling, preference and request handling, communication, intraday management, reporting and performance management.
In the newest release of its WFM software, USAN and Teleopti are pleased to introduce two new, powerful features that could contribute to improved management accessibility and agent performance.
"Partnering with USAN will introduce our forecasting and scheduling tools to even more North American contact centers to increase productivity, improve customer service and boost agent satisfaction," said David Påhlman, President of Teleopti Inc. "We are confident that our core capabilities, and particularly our innovative gamification features, will improve agent motivation and performance and enhance the customer experience for USAN WFM customers."
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
About USAN, Inc.:
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions. From traditional telephone interactions to the mobile, kiosk, web, social media and everything in between, USAN’s portfolio of customer engagement products gives companies broad flexibility in how they engage customers to meet business goals while USAN’s consultative and management services ensure a focus on value and continuous success as business needs change. USAN meets companies where they are right now to create the perfect customer experiences for today and tomorrow.
Published: Wednesday, November 5, 2014