Atlanta, GA, USA, July 7, 2020 -- As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can now sell, design, and implement Calabrio ONE capabilities for small and midsize business (SMB) through to enterprise contact centers. The Calabrio ONE suite, combined with USAN Contact Suite and Amazon Connect from Amazon Web Services (AWS), comprise a cloud contact center solution from a single provider.
The USAN and Calabrio partnership comes at an opportune time for contact center organizations. Following the outbreak of a global pandemic, organizations continue to adjust work patterns to meet changing customer demands. The need for continued agility as employees become accustomed to working from home, requires a solution to help schedule, monitor, and manage the at-home workforce.
"The workforce is changing more rapidly than ever before. Organizations need an agile contact center solution that leverages best-in-class capabilities, works seamlessly, and can be supported by a single technology provider. As both a Calabrio and Amazon Web Services partner, USAN is proud to bring that solution to contact center organizations," said Steve Walton, President and CEO, USAN.
"When companies can rely on a single provider to bring together their most important customer experience applications, it’s a true benefit to those organizations—and to their end customers. We are pleased to be partnering with USAN to deliver a seamless set of cloud services featuring AWS, USAN, and Calabrio ONE capabilities," said Ross Daniels, Vice President of Global Partners, Calabrio.
Posted by Veronica Silva Cusi, news correspondent
Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
About USAN, Inc.:
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions. From traditional telephone interactions to the mobile, kiosk, web, social media and everything in between, USAN’s portfolio of customer engagement products gives companies broad flexibility in how they engage customers to meet business goals while USAN’s consultative and management services ensure a focus on value and continuous success as business needs change. USAN meets companies where they are right now to create the perfect customer experiences for today and tomorrow.
Published: Wednesday, July 8, 2020
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