Atlanta, GA, USA, July 7, 2020 -- As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can now sell, design, and implement Calabrio ONE capabilities for small and midsize business (SMB) through to enterprise contact centers. The Calabrio ONE suite, combined with USAN Contact Suite and Amazon Connect from Amazon Web Services (AWS), comprise a cloud contact center solution from a single provider.
The USAN and Calabrio partnership comes at an opportune time for contact center organizations. Following the outbreak of a global pandemic, organizations continue to adjust work patterns to meet changing customer demands. The need for continued agility as employees become accustomed to working from home, requires a solution to help schedule, monitor, and manage the at-home workforce.
"The workforce is changing more rapidly than ever before. Organizations need an agile contact center solution that leverages best-in-class capabilities, works seamlessly, and can be supported by a single technology provider. As both a Calabrio and Amazon Web Services partner, USAN is proud to bring that solution to contact center organizations," said Steve Walton, President and CEO, USAN.
"When companies can rely on a single provider to bring together their most important customer experience applications, it’s a true benefit to those organizations—and to their end customers. We are pleased to be partnering with USAN to deliver a seamless set of cloud services featuring AWS, USAN, and Calabrio ONE capabilities," said Ross Daniels, Vice President of Global Partners, Calabrio.
Posted by Veronica Silva Cusi, news correspondent
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
About USAN, Inc.:
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions. From traditional telephone interactions to the mobile, kiosk, web, social media and everything in between, USAN’s portfolio of customer engagement products gives companies broad flexibility in how they engage customers to meet business goals while USAN’s consultative and management services ensure a focus on value and continuous success as business needs change. USAN meets companies where they are right now to create the perfect customer experiences for today and tomorrow.
Published: Wednesday, July 8, 2020
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Execute automated actions based on words spoken by your customer.
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
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V-Blaze Speech to Text
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...