Belfast, Northern Ireland, April 13, 2020 -- Organisations are asking customers to get in touch through digital platforms so that phone services can be freed up for urgent calls or vulnerable customers.
Trade group Contact Centre Network NI said the Covid-19 outbreak had meant more people than ever were making calls to services such as NHS 111 as well as banks, utilities and telecoms companies.
Where possible, contact centre workers were now working from home but some staff were still on premises.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, April 14, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.