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News : Use Online Services to Keep Phones Free for Vulnerable, Urges Call Centre Trade Body

#contactcenterworld, @CCNNIre

Belfast, Northern Ireland, April 13, 2020 -- Organisations are asking customers to get in touch through digital platforms so that phone services can be freed up for urgent calls or vulnerable customers.

Trade group Contact Centre Network NI said the Covid-19 outbreak had meant more people than ever were making calls to services such as NHS 111 as well as banks, utilities and telecoms companies.

Where possible, contact centre workers were now working from home but some staff were still on premises.

#contactcenterworld, @CCNNIre

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.belfasttelegraph.co.uk


Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Tuesday, April 14, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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