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News : Use Online Services to Keep Phones Free for Vulnerable, Urges Call Centre Trade Body

#contactcenterworld, @CCNNIre

Belfast, Northern Ireland, April 13, 2020 -- Organisations are asking customers to get in touch through digital platforms so that phone services can be freed up for urgent calls or vulnerable customers.

Trade group Contact Centre Network NI said the Covid-19 outbreak had meant more people than ever were making calls to services such as NHS 111 as well as banks, utilities and telecoms companies.

Where possible, contact centre workers were now working from home but some staff were still on premises.

#contactcenterworld, @CCNNIre

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.belfasttelegraph.co.uk


Today's Tip of the Day - Memorable Numbers?

Read today's tip or listen to it on podcast.

Published: Tuesday, April 14, 2020

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

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