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News : Use Online Services to Keep Phones Free for Vulnerable, Urges Call Centre Trade Body

#contactcenterworld, @CCNNIre

Belfast, Northern Ireland, April 13, 2020 -- Organisations are asking customers to get in touch through digital platforms so that phone services can be freed up for urgent calls or vulnerable customers.

Trade group Contact Centre Network NI said the Covid-19 outbreak had meant more people than ever were making calls to services such as NHS 111 as well as banks, utilities and telecoms companies.

Where possible, contact centre workers were now working from home but some staff were still on premises.

#contactcenterworld, @CCNNIre

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.belfasttelegraph.co.uk

Today's Tip of the Day - Memorable Numbers?

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Related Editorial

More Editorial From Contact Centre Network NI

Published: Tuesday, April 14, 2020

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